Overview

White Heart Jewels ("we", "our", "us") is a Canadian-registered wholesale supplier of lab-grown diamond melee, based in Toronto, Ontario, with a buying office in Surat, India. We respect the privacy of the trade buyers who contact us and handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy legislation.

This policy explains what information we collect through our website at whiteheartjewels.com, why we collect it, how we use it, and the choices you have regarding your information.

Who this policy applies to

This policy applies to verified trade buyers and trade applicants who interact with us through our website, by email, or through other channels. We do not sell to consumers and do not knowingly collect consumer information. If you are not a verified trade buyer or trade applicant and you have contacted us in error, please let us know and we will discard your information promptly.

Information we collect

We collect only the information you voluntarily provide when you:

The information we may collect includes:

We do not currently use cookies, tracking pixels, or third-party analytics services on this website.

How we use your information

We use the information you provide for the following purposes only:

Disclosure to third parties

We do not sell, rent, or trade your personal information. We may share your information only with:

We do not provide your information to third parties for their own marketing purposes.

Storage, security, and retention

We store your information on services that meet reasonable security standards for small business use. Email correspondence is stored in our Google Workspace account; order records are kept in encrypted storage.

We retain your information for as long as your trade account is active, plus the period required by Canadian tax law for record-keeping (currently six years from the end of the relevant fiscal year).

Your rights under PIPEDA

You have the right to:

To exercise any of these rights, contact us at trade@whiteheartjewels.com.

Cross-border information

We are based in Toronto, Canada, and our buying office is in Surat, India. When fulfilling orders, your business name and order details may be communicated to our Surat office. By submitting an inquiry or placing an order, you consent to this cross-border communication of business information for fulfillment purposes.

Changes to this policy

We may update this policy from time to time. The effective date at the top of this page indicates when the policy was last updated. Material changes will be posted here.

Contact

For privacy questions, requests, or complaints:
trade@whiteheartjewels.com
White Heart Jewels — Toronto, Ontario, Canada